The first step in the bus stop design project is research. Students work in research teams using a variety of visual research methods. The teams are engaged in-depth, user-centered data collection techniques, such measurements, personas, interviews, photo studies.
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The Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions by Bella Martin and Bruce Hannington is our touchstone text for research.
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The Brunswick Measurement Team
Dimensions - measurement team
30 feet base (bigger than usual) to allow many seats available
8.5 feet height to allow people to stand straight up
5 feet deep for standing space
most optimal size for a bus stop
most cover and optimal space
Angled roof to keep off rain
18 inch seats
CSH PERSONA TEAM
"Personas consolidate archetypal descriptions of user behavior patterns into representative profiles, to humanize design focus, test scenarios, and aid design communication." (Martin 132)
CSH students investigate the design requirements of four personas in the poster and infographic below: sporty people, nerdy/smart people, younger kids, disabled people.
CSH BODYSTORMING TEAM
"Bodystorming situates brainstorming in physical experience, combining role-playing and simulation to inspire new ideas and empathic, spontaneous prototyping." (Martin 20)
BRUNSWICK PHOTO STUDIES TEAM
'Photo Studies invite the participant to photo-documetn aspects of his or her life interactions, providing the designer with visual, self-reported insights into user behaviors and priorities." (Martin 134)
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| Brunswick's Bus Loop |
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| Another perspective of Brunswick's Bus Loop |
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| And another. |
CSH CRITICAL INCIDENT TECHNIQUE TEAM
"Understanding how users experience your product at critical moments can help you optimize your designs for future users." (Martin 50)
Trying on the hats of various bus riders caught in a variety of challenging scenarios, students create cartoons to illustrate positive critical incidents positing both the challenges and design solutions:
BRUNSWICK INTERVIEW TEAM
"Interviews are a fundamental research method for direct contact with participants, to collect firsthand personal accounts of experience, opinions, attitudes, and perceptions." (Martin 102)
RESULTS OF INTERVIEW CONDUCTED AT BRUNSWICK
Warmer bus stops
Better shelter
Protection from the rain
Natural appearance- luscious plant growth
Map of the area
Vending machines
Nicer, more comfortable chairs- average waiting time 5 minutes
Roof
World cup themed
Bathroom in bus area
Food and drinks
Good Location
Lighting
App to see if bus is on time
Free wifi
- Free Wifi
- Heated Reclining Massage Couches
- Bathrooms
- Gaming System W/ TVs
- Hot Tub W/ Towel Rack
- Outlets
- Bigger
- Snack Bar
- Electronic Bus Schedule
- Computers
- Drink Dispenser
- Trampoline Section
- Zip-Line
- Pablo The Polar Bear Statue
- Small Paintball Field On The Roof
- Drinking Fountain
- Decorations
- Chinchillas
- Heater/AC
- INDOORS
- ATM
CSH INTERVIEW TEAM
A few sample interview questions and answers.
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